This page explains what happens if you want your money back, and how to ask. It expands on section 5 of the Terms of Service and does not contradict it. If the two ever disagree, tell us and we will fix the wording rather than argue about it.
1. What you are buying
Krixo Pro comes two ways, and you choose at checkout.
A pass. You pay once for a fixed block of Pro and it simply ends when it ends. Nothing is ever charged again unless you choose to buy another one.
A subscription. You pay each period automatically until you cancel, which costs less than buying the same span as passes. You can cancel whenever you like.
Either way Pro unlocks the same things - unlimited AI, Audio Overview and narration - and it activates as soon as the payment is confirmed.
Reading, highlighting, notes, flashcards, vocabulary and search are free and unlimited. You never have to buy Pro to keep using Krixo or to reach your own notes.
The price depends on your country and is shown to you before you pay. A price change never affects a pass you have already bought, and we will tell you before it affects a subscription.
2. Cancellation
If you bought a pass, there is nothing to cancel. It runs to its last day and stops. We hold no mandate and cannot charge you again unless you start a new payment yourself.
If you have a subscription, you can cancel at any time, in one tap: open Settings in the app, go to your profile, and choose Cancel subscription. You do not have to email us, wait for business hours, or explain yourself.
If you subscribed through Google Play, Google holds that subscription, so cancel it there: open the Google Play app, go to Payments and subscriptions, choose Krixo, and cancel. The same rule applies either way, in that you keep Pro to the end of the period you have paid for.
Cancelling stops the next charge. It does not cut short what you have already paid for - you keep Pro until the end of the current period, and then your account returns to Free with all of your books, highlights and notes intact. We do not pro-rate a part-used period back, because you had the paid features for it.
Cancelling is not the same as deleting your account. If you delete your account while a subscription is running, cancel the subscription first so nothing is left charging.
3. When we refund you
Bought through Google Play? Google processes that payment, so the refund has to come from Google. Request it in the Google Play app under Payments and subscriptions, or at play.google.com. Google Play's own refund policy applies to those purchases. Write to us anyway if you get stuck and we will help you chase it.
For everything you bought directly from us, we refund in full, without argument, when:
- Your payment succeeded but Pro did not activate. Write to us and we will either activate what you paid for or refund it, whichever you prefer.
- You were charged more than once for the same thing. We refund every duplicate.
- You were charged but never received Pro at all - for example the payment left your account and nothing appears against it.
- A subscription charged you after you cancelled it. Cancelling means cancelled. If a renewal still went through, we refund it in full.
- The service was genuinely unusable for the paid features during a period you paid for, because of a fault on our side.
If any of these happened to you, we consider it our mistake to fix, not a favour to grant.
4. When we do not refund
Pro unlocks digital features immediately, so we do not refund a period you have started using simply because you changed your mind. That is the trade for getting instant access with no trial period.
On a subscription, that means cancelling stops the next charge rather than reversing the last one. If you want to stop, cancel before the renewal date - it takes one tap and you keep Pro until the period you paid for runs out.
Two things are always true regardless: we refund where the law requires it, and we refund where the service was genuinely unusable. Nothing on this page removes a right your local consumer law gives you.
Deleting your account while Pro is active forfeits the rest of it. Use it up first, or write to us before you delete.
5. How to ask for a refund
Email support@krixo.in from the address on your Krixo account, and include the payment ID from your Razorpay receipt if you have it. That is all we need to find the transaction.
We aim to reply within 2 working days. There is no form to fill in and no ticket queue to chase. A human reads it.
6. How the money comes back
Payments are handled by Razorpay. We never see or store your card details, and we cannot refund to anywhere other than the method you paid with.
Approved refunds are sent back to your original payment method and typically reach you within 5 to 7 working days, depending on your bank or card issuer. The time is on their side, not ours - once we approve it, we have done what we can.
7. Contact
Refunds, billing questions, complaints and grievances: support@krixo.in. We read everything.
Krixo Labs, India.